Nolin's CV
Nolin dela Cruz
Data Entry & Research Specialist | AI Training & Quality Evaluation
Profile summary
Data Entry and Research Specialist with 18 years of experience across 4 organizations shaping AI model training and operational workflows. Proficient in English, Filipino, and Spanish, bringing core competencies in knowledge curation, data validation, and workforce management. Known for maintaining top-tier performance ratings through rigorous fact-checking and research accuracy. Committed to delivering quality outcomes across international database operations.
Career highlights
AI Model Training Operations: Conducted deep-dive web research and fact-checking through reinforcement learning from human feedback to resolve conflicting data and eliminate model hallucinations.
Database Curation and Validation: Defined knowledge curation strategy and steered entity validation processes by classifying complex real-world attributes into structured database properties.
Workforce Management and Scheduling: Monitored real-time queue metrics and analyzed historical staffing patterns to forecast labor requirements and adjust agent schedules.
Technical and Customer Support: Diagnosed network configuration failures for residential internet clients and documented technical trouble tickets to execute escalation procedures.
Key skills
Professional experience
Defines knowledge curation strategy, steering entity validation processes for international databases. Manages research operations to audit and enrich model-extracted data according to strict quality rubrics.
- Conducted deep-dive web research to audit, verify, and enrich AI-extracted entity data across a wide range of international topics prior to database ingestion.
- Performed rigorous fact-checking and error classification through reinforcement learning from human feedback to resolve conflicting data and eliminate model hallucinations.
- Classified and formatted complex real-world attributes including people, locations, organizations, and global events into structured database properties.
- Maintained top-tier performance ratings for output quality, research accuracy, guideline compliance, and turn-around time.
Managed digital sales operations and live communication channels for prospective automotive buyers. Addressed product inquiries and guided prospects through the digital funnel to secure dealership visits.
- Delivered real-time chat support to prospective automotive buyers.
Steered workforce operations across enterprise channels, overseeing scheduling frameworks, staffing allocations, and resource deployment strategies to maintain service level agreements and operational readiness.
- Monitored real-time queue metrics and adjusted agent schedules to address volume fluctuations.
- Analyzed historical staffing patterns to forecast labor requirements and shift distributions.
Guided retail channel dealer operations as part of frontline support for a major Australian telecommunications provider. Addressed direct dealer inquiries and service requests to maintain operational continuity across store transactions.
- Handled operational support tasks for Telstra dealers to maintain store workflow.
- Managed service requests and resolved operational blockers for daily retail transactions.
- Diagnosed network configuration failures and equipment malfunctions for residential internet clients.
- Documented technical trouble tickets and executed escalation procedures for unresolved connectivity issues.
Certifications
Languages
English · Professional
Filipino · Professional
Spanish · Basic